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A Big Company That Cares????

Well that statement seems to be an oxymoron in itself. A few months ago I would have written this and happily proclaimed there was one and I personally had found/discovered this truth for myself! Today, that is not the case. Gather around as I tell the tale of my  trip with AT&T.

AT&T has been around for awhile and to call them “big” is quite the understatement. Yet for the sake of argument lets do just that, AT&T is BIG. In November I had a “wonderful” chance encounter with an AT&T representative. This lady was knowledgeable, professional, and (yes the unheard of adjective in customer service) NICE! This lady” single-handedly” convinced me to leave my cell phone carrier of 10 years to come over to AT&T. She showed and promised me I could have two lines for what I was paying for one with my carrier at the time AND the phones I was getting would be the new “i-phones( I was not due for an upgrade for several months). Okay being the frugal individual I am( alright I am down-right cheap) and after a lengthy discussion with a lady who seemingly did what she said (for she had actually helped me with another issue with AT&T in the most masterful fashion) I submitted.  I left the comfort of an old provider for a new shiny one, fully adored and equipped with i-phones.

I was happy. I told my family and friends in California, I told my friends in Georgia, AT&T was the s…”stuff that dreams are made of”. My love affair was short lived; first the phones were back-ordered so a one to two day turn-around turned into 10 days, the bill was not the same as what I had been paying  for one phone it was twice much, and the 100.00 gift card, showing their appreciation for me taking this new service, well it still has NOT arrived to date.  Trust me, the 30 days cut off time has LONG expired.

I have spent more time on the phone with AT&T trying to get what I was promised than I have used the new i-phones(of course this is an exaggeration but used to illustrate a level of frustration that is ENORMOUS) for other purposes. I have e-mailed my wonderful contact time and again. Part of me wants to believe she is/has actually tried to get this straight for me, the other part of me has lost faith, thus this blog piece.

As I look back at this experience and wait watching the clock as the time on my contract with AT&T slowly moves closer to the end(early termination is penalized), I have to admit I fell prey to wanting something for nothing. I did not heed the warnings of a cliche’d truth, “If it seems too good to be true it probably is”. I try to justify what I did by saying, ” I was not looking to change carriers, it just happened. Yet, I know the truth I would NOT be with AT&T this day had I not been a “sheep”. I let the flashy coercion of  my need for the i-phone draw me in. Don’t let it happen to you. AT&T IS a “BIG COMPANY, and AT&T DOESN’T care about you.