hafacenturyncounting

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Archive for the tag “control(s)”

15 Oct 2011
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Deal With It

I read an inspiring piece this morning, it was in regards to relationships with loved ones. It was not unusual; for it dealt with how limited and uncertain our time on this Earth is, and how we ought to let loved ones know they are loved every day. For as certain as it is that we have loved ones, there is or will be turmoil.

My personal friends and family know that I am an active participant in conflict on a daily basis. I welcome debate and exchanges. They also know I am a “head-on” type and this clashes with my attempts to be a more “gentle-christian” type of individual. I cannot say I have mastered the art of being direct with compassion, and if I am honest I have to say there are often minimal efforts made depending on the circumstances and individual (s) involved. Big surprise, partial confession; no on part one and affirmative on part two.

I completely agree with what I read this morning. I learned that lesson long ago and began practicing what I learned. The problem is the challenges of dealing with individuals. What about the exceptions and the “what-ifs”? What do you really do when those loved ones that you cherish so much happen to be taken from you during that time of turmoil? Truth be known it is not that easy to say at the conclusion of an argument, “yeah well I love you so much”. Be realistic, in most arguments one is caught-up in the moment.

Now I have to get away from sounding so callous and mechanical, now I have to talk about one being the bigger person. There is a pregnant pause here, because I had to take in air. It is not ALL ABOUT YOU, let me make that clear. Now stop taking yourself so very serious, stop feeling sorry for YOU, and look at the big picture. This means saying I am sorry when you are not necessarily the one at fault. It means actively pursuing someone who seemingly does not want to be sought out.

In some cases one has to be away from their normal character, but in this process  the strength of that same character is demonstrated. I am not by any stretch saying this will be easy, but it is easier than some of the other alternatives.  Don’t sell yourself or the ones you love short here. In this direct “deal with it” attitude you come face to face with real feelings and emotions, this allows you to get to some things instead of running away from them.

“I love you but I don’t like you”, may seem cliche’ at times yet often times it is so very true.  You just don’t loose that love for someone because they hurt you or made you angry. Yet that anger and hurt are all so real as well. It is not unheard of or terrible to get or be angry with people you love and care about. Padding that anger with an automatic “I love you” does not change that anger. I think the best thing you can give to ones you love and yourself is honesty, and honesty is a tall order.

Therefore, I say be honest, direct, and real with these people and these feelings. Have compassion and tact in the process, but if by chance something occurs in the midst of some turmoil in your relationship and you do not have an opportunity for a “do over” be comforted in the knowledge that these folks do know you. More than likely at some point they may have been faced with the dilemma of dealing with it as well, but afforded the luxury of time to get through it.

Posted in How We Relate and tagged , , , , , ,
28 Sep 2011

You Owe Me The Truth

We need a service, we do the research, we hire someone, they do the job, and we pay for that service. Simple process; at least it is easy enough to understand. There is a need, an expectation for fulfillment, and the final stage is payment. I want to talk about that final stage, the settling up, if you will.

I have often observed how easily and rapidly we will have something bad or negative to say and we will go out of our way to complain; but when someone does something good, positive, or admirable suddenly we do not have the time. This fosters a behavior in us to look to someone else for all of our problems and thus we feel correct in blaming others for virtually everything that we see is wrong.

Let’s examine this service issue. Since my business provides a service I feel like I am qualified to address this and I am going to draw on personal experience. I can say that most of my customers are happy. We have established a rapport with them that allows for a friendly exchange. We do try to make it clear that we are professional and take what we do seriously. Therefore, if there is a problem we want and expect to be given an opportunity to address and correct that same problem if it is at all possible.

Recently we have encountered a new type of customer, and I am going to call them “the quickies”. “The quickies” are being named that for some very pertinent reasons, they are quick to complain and quick to quit. This behavior leaves any reputable business wondering what really happened.

Example one: this “quickie” had been approached when we started our business a few years ago. We offered her a competitive rate, we knew her home because we provided her with this same service when we worked for someone else. Two years passed, she had quit our former employer due to financial issues (she said), but now she contacted us wanting to obtain a quote and possibly start service. We came to an agreement and went out to do the job.

Upon our arrival there was a note asking us to do something additional. Now when you are in a service oriented job additional service can be provided, but often it is with an additional cost. The smart thing to do is to inquire prior to the actual service being scheduled. This did not occur, but being professionals we did what was requested and made her aware this was not a part of  the regular service of which she ordered and that there is a charge for the additional services.

Afterward we requested feedback; and all we got was positive comments along with an apology for asking for the additional work. Again, the exchange was friendly and positive. Therefore, I was accommodating and let this new customer know that it was an honest, understandable mistake. “No harm, no foul”.  She happily stated she was looking forward to our next visit. FOUR DAYS LATER, she sent an e-mail to me stating that after she examined the house further she found several deficiencies and decided that she would not need our services, as she could do this good herself. She went on to tell me that she felt she did need a deep cleaning job on her house once a month, in spite of my recommendation.

“Quickie number two” stayed with our service for five months following an intense screening process. They asked for references to e-mail and/or call them to answer a series of detailed questions. It had been their experience that companies start off good, but gradually deteriorate over time until they reach a point of unsatisfactory service. Well we passed their screening and began providing them with service. We gave “Quickie number two” the same information that we provide all of our clients with, making them aware that they are not contractually bound and if there were complaints we would address and correct them promptly. ” Quickie number two” was given the same request for feedback. There were a couple of initial items deemed questions rather than complaints. These items were resolved and never spoken of again.

“Quickie number two” sent me an e-mail stating, “he wasn’t sure if he had our phone number (cards are left after each visit that have business contact information that includes the e-mail address as well as the phone number) but he wanted to inform us that he and the wife were cancelling service, because it was not up to par and they wished us much success.

Okay, now let me explain a couple of things here. I am not by any means saying our business is perfect, I do believe we do a very good job and strive for excellence. I feel confident in the service that we provide and am willing to stand behind it. If a customer is dissatisfied we have a policy to try to fix the issue; but if we can not we feel it is better to let an unhappy customer go than to try to keep one, for they will more than likely never be happy.

The former customers referred to here as “quicky number one and two” were dishonest and while from a revenue standpoint you do not like to lose paying customers, from a peace-of-mind standpoint you are truly better off. In each case I did personally answer the respective e-mails and I wished them each well. Their responses confirmed that the real problem was not necessarily our service; but their inability to own up to the truth, they could not afford to pay for our service.

This is all  really immaterial in the sense of the “why”, but again it breaks down a system that encourages honesty and credibility. If the job truly was bad you should be willing to let the provider correct the problem. However, if you say the job was not done good maybe you will drop your price, or even provide service for free to keep me.

Next time you have someone come out to provide you with any type of service, realize that along with the monetary payment that bill will not be settled to an upstanding business, until  you give that individual an honest opinion about the work they did for you. Your opinion matters; it is a gauge, a barometer to help businesses know when they do good work and where they need to improve. That does not give you authorization to lie for your own personal gain. It will hurt the next person. Remember your indebtedness can only be paid with the truth.

Posted in As Consumers and tagged , , | Leave a comment
23 Sep 2011
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Waiting In Line for YOUR Turn

I am going to try not to rant and rave here. However, I cannot make any promises. I want to first give a couple of personal experiences as examples to reference.

At the pharmacy of a certain health care group my better half stood in line to pick up his medication. Without belaboring the matter, saying that this is generally a long process is the short version. Seemingly, out of no where a woman walked in front of him and stood. He is not a  small, calm, or overly friendly man. Even in the best of moods he can become let’s say, abrasive rather rapidly. This rude  unexplained action prompted immediate response from him, he would later relay he was surprised. The response was, “EXCUSE ME”. To which the woman turned and as-a-matter-of-factly said, “I was in line but had to tell my husband something….” He went on to tell her that it would have been nice if she had demonstrated and utilized elementary manners by asking to return to the spot she had vacated for a short amount of time. However, he permitted her to go on and take the spot back after she was thoroughly embarrassed.

I was waiting in line at a local gas station with my son, there was a man and his small son ahead of me. They both left the line before they were called to the counter.  During their absence several other patrons came inside and joined the line. The man and his son returned and stood along side of me now. He never made eye contact or said a word, I was conscious of them though. When the next clerk was available I simultaneously walked to the counter as he called out “next in line please”. The man and the small boy did not move but stayed off to the side. I do believe it may have been different had I been alone.

We are all in a hurried, pressed for time state, yet what makes one feel as though their time is any more precious than yours? These two scenarios are just recent occurrences that stand out, of course there have been others. In the first one here is my take the woman was presumptuous. Since she knew she had been in line she felt like she was entitled to return to that spot. I ask “why”, what would give her that impression. In the second example, the man was trying to be sly. He did not want to get in line because now others were ahead of him. He figured I would recall seeing him in line and I would either let him go ahead of me or he would make the attempt anyway. In both cases these individuals were wrong.

There are some very basic rules that must be applied when one is in line. There is also a state of mind one must embrace and conform to. As my spouse pointed out to his line busting perpetrator, manners would have helped. In either case the very least one should do is make eye contact, no matter what you think you owe that other person acknowledgement that they are present. The next thing that MUST occur is you must speak to this unknown individual and I might add it should be in a polite voice. These situations do not warrant a commanding oration. Finally, realize you are at the mercy of this unknown individual. This means if not handled properly you could end up on the receiving end of a less than pleasant predicament, in which the small scale result could be embarrassment.

I want to remind you that once you are in line you must stay in line to insure your spot. Let me make this clear, if you get out of line you loose your place. Your mere presence in a line does not insure that spot indefinitely, otherwise people would not camp out all night for tickets to concerts or to get specially priced retail items. The line signifies that there are going to be other people that have need of service and/or merchandise around the same time, and the only way to accommodate them all is for people to be served one at a time on a first come first serve basis. THUS, A LINE!

Newsflash: people you are not the only one on this Earth, stop behaving as though you are. Be patient, be respectful, and simply wait your turn.

Posted in How We Relate and tagged , , , ,
14 May 2011
2 Comments

VI-haftasaysomethin

Today I had to do something I did not want to do but I had to. Through the years we all have had this type of experience(doing something you didn’t want to), and more than likely this has happened more than once.

My boy, as I liked to think of him, was born January 1, 1999. He came as  a surprise to me 3 years later, because I  never thought I would own another cat after my loss 12 years earlier. There he was sitting the cage at Petsmart waiting to be adopted. He had beautiful blue eyes and a gray fluffy coat. He was by breed a “Ragdoll”.  I re-named him , but as all things that concerned him, he never warmed up to his name or me for that matter. I can only imagine what his early life was. I know it wasn’t good, but I know we tried to give him a good home and we tried to do this for 9 years.

Today I let him go. I am sad for the loss of life, but I am not sad for him. I think he is worth mentioning because,  I believe there are situations where we put all of our energy in to and get no return. I was very convinced and comfortable with my decision. As a pet lover, I have had to make the unselfish  choice to let go before and it hurt. This was so different and I learned  about being more responsible when it comes to a life. I think I should have left Storm alone. I tried to fill a void with another individual and it did not work. I can tell myself that I gave him something better than he had, but if he didn’t want it was it really better?

Anyone other than a pet lover may find this odd. I hope the pet lovers understand and take a bit of heed, because we are generally good-hearted folks. This is just a demonstration of how we can lose track of what is really important. I now believe I would have better served Storm by giving a cash contribution to his foster parent and moving on.  I changed his environment, I changed his name, but I didn’t change him.  I did this convinced this would make him happy and subsequently me happy.

Not all of our projects or endeavors will be a success, and today I have to live with that reality.  I did not give all of this thought the day I adopted him and I wish I would have. Today I have to live with a farewell and on that note I haftasaysomthin; his name was Toby before he knew me. Peace be with you Toby.

Posted in Hafwaythroughpoints and tagged , , , , , ,
29 Apr 2011

R-U-Tit-4-Tat?

Oh how I wish I could say without a shadow of a doubt and emphatically, “NO!”, but I can’t. Therefore I will do what any self-respecting coward would do, I will put this off on someone else and pose the question to you.

Pettiness, not a flattering characteristic. Like so many of the flaws in of character we like to place youth in the “hot seat” of blame. Yet, we see these flaws in young and old alike. In a chronological sense I am beyond what would be considered immature; why then do I still find myself handling things like I did one, two, or even three decades ago.

I watched a case of “road rage” yesterday and was reminded of how easily one can fall into this “tit-for-tat” state. It exemplifies our inability to just let things go. Once again we are able to make choices and often times we make the wrong ones. We assign a catchy little name to something and it oversimplifies the impact of it.

How many disagreements/arguments could one have avoided with a mate by simply taking the high road and silently letting “something” get by us. Yes there are people who take these gestures of silence/concession and allow themselves to be elevated to the place that tells them they are always right, but that is the risk you take when attempting to be the bigger person. Let him have his way, let her be right One has to think in terms of self here; what do I really have to gain by arguing with or insulting this person. Furthermore, it could escalate.

I don’t begin to suggest that one should always concede and/or give in, I simply suggest you pick your battles. I have been told I am in individual who has to have the last word. I have to remind myself that I don’t want to consciously make my last word something mean or cross. I have to do this on a regular basis and I am not always successful in my attempts; but if  you at least make it a goal, you will always keep it in mind.

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25 Apr 2011

V-Haftoberight

Is it rewarding to say “I told you so..” I know the recipient does not think it to be true. What do you gain by being able to rub someone’s nose in something; wouldn’t it have been better to make a little more effort in convincing them to make a different decision, than to affirm the less than desired results. What about this; even if you were unsuccessful in trying to help, be there for support. When we do things the wrong way, we are quite aware. However, how we respond is under our complete control.

I never thought of myself this way. However, I recently learned that is exactly the way I am. It is difficult to see ourselves through the eyes of others, but we can readily see their faults. Things we dislike so much in others tends to manifest in us. We cannot see it because we don’t appreciate these qualities, and we certainly do not want to own up to them. Being right gives us a sense of power and control.

I submit this to you; there is nothing wrong with being correct about something, but realize at some point in time you will also be incorrect about something. None of us are infallible, if we had all the answers we would not be in one or more of our current situations. Stop building yourself up and patting yourself on the back for possessing a track record of at best 50% , average.  Average, the same, just like everyone else. Think about this the next time you feel the need to tell someone “I told you so”. For every one of those statements I have to  seek out someone and relinquish a “You told me so, you were right”. That should take the ego down a notch; and sometimes we need that, in order to have things put back into perspective.

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21 Apr 2011

The Consequence Of Overindulgence

You can have your cake, and eat it too; but what about the stomach ache? Is having everything your way so important that you would risk something truly valuable, in order to obtain that which you think you want.

In our greedy, self-absorbed, instant gratification minded society it is no wonder. I remember laughing and even thinking the name of a Cruise ship named Hedonism was cute and catchy, now it doesn’t seem so amusing or acceptable. In our society the excesses are sought after. What’s wrong with the pursuit of what is grand, beautiful, luxurious? After all, haven’t we earned it at this juncture in our lives?

Do you play the lottery; how much and how often do you wager? Do you love to shop; where are the sales this week? These are simple, harmless pass-times and I imagine those of you who answered affirmatively to the first part of those questions really believe that. However, they were “leading” questions and that is the root of the problem. Where does it ultimately lead to.

If you have ever owned a puppy you have undoubtedly been warned NOT to overfeed it. For a puppy will eat itself to death. It simply wants more and cannot say no. What about us? Do we suffer from a chronic case of “The Mores”? I certainly believe the marketing industry believes it to be true and trust me they do not want us to be cured. They have capitalized of of our condition and offered temporary fixes. Never mind those fixes come with consequences and side affects. They are merciless and are not bound by moral of any type. Their “dirty-pool” mentality allows them to attack the weakest and most vulnerable, they start on us as children.

In a self examination, I played a game I used to play as a child. This game did not require any pieces and it also did not require any other participants. However, you could have others involved if you chose to. Imagination was the only component necessary. It was called “What Do You Want”? I thought this would be a simple trip down memory lane, but I wanted to give a spot of reality and fact to it. The plan was to  briefly address “BARBIE“. Collector or not, male or female, privileged or poor. we all know of “BARBIE“. I wanted to show how a little girl’s dream, wish, desire was to have all the “BARBIE” dolls there were, and how impossible and preposterous a it was. However, what I discovered was it was nearly as impossible to find out something as simple an actual number.

Boundaries and perimeters defeat us in our quest for a “hedonistic” existence, still we gravitate in that direction.  I was introduced to the decadence of cheesecake as a child, my parents warned me not to eat too much, to only get very small slices when I did eat. Well, being an enthusiastic eater I did not heed the warning. I overdid it and became sick. It wasn’t that I did not believe my parents, but my desire for more overtook me and my desire for control.

More, more, more I say if that is your mindset then be prepared to end up in a place whose theme  is “Thanks for visiting and check your soul upon entry”.

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09 Apr 2011

III- “hafawayto

Destinations, as you think about travel there is the point you reach where you can choose to go on or turn around and go back. If you had to guess do you think you are more inclined to go forward or do you turn around. This is about the known and the unknown.

Oftentimes when I write I have snippets of inspiration, other times they are flailing thoughts. I must periodically ask myself why am I writing and to whom? I want the consistent, smooth, melodic flow. Yet, I exist in a state of constant indecision at least part of the time.

Here we are getting very close to retirement and what start a new career, with a new company. Never mind you are ignored, unappreciated, treated like a number. The house is where we have always lived, yes it is getting harder to keep maintained in costs and efforts. The lump does seem to be getting a little larger, but I have a physical in six months…Knowing what will happen next doesn’t seem to be daring, but look back at those examples. Making a change or taking a chance could be risky, but deciding to wait and see what happens is as well.

In youth it seems easy to take action, start over, simply start something new, but as we age we have so much more to ponder over first. The repercussions and ramifications of our actions, who it will or will not affect, you get the idea. Are young people the “devil-may-care” individuals we think they are or is it they feel they have nothing to loose? Are we as older folks  the stable Rock of Gibraltar beings or are we simply paralyzed by fear? I mean I can be as impulsive as the next person, just give me a little time to think about it first. As for the destinations of life; do you care how you get there as long as you arrive. That is a point well worth pondering over.

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23 Mar 2011

Let Go and Let’s Go

Simply, this is about release and moving on.

I have a beautiful pedigree cat, a Ragdoll. I adopted him a decade ago, he was a rescue. I laid eyes on him and thought, ” What a pretty cat. I’d like to have him”. I talked to his foster parent and get this sad story of a tormented, terrorized beauty. Well we had room for him in our home and I was ready for another cat in my life. I renamed him Storm,  partially because he was the color of threatening clouds and he had they deep blue eyes, but mostly because I hated his name Toby.

It had been 10 years since I had a cat, Yheti was a beautiful Himalayan Flame Point with soulful blue eyes who I got as a young cat of six months. He loved me and I loved him. When I came home in the afternoon, he was waiting at the door for me. He would come to me when I called  him.  You really have to be a cat owner to understand a close relationship with a cat. They are solitary,  independent, oftentimes moody creatures; you may pick one of them as a pet, but they decide if they want you. Yheti belonged to me. He became ill suddenly and we had to put him down. I left one morning with a cat that I knew was ill and returned home with a broken heart. Many years would pass before the thought of cat ownership would occur to me again.

Back to Storm. I knew there would be an adjustment period, but had no idea how very long that period would be. He was never the kind of pet his pedigree suggested. Noted for loving to be picked up and held, you did well being able to pet him on his back. Perhaps the ultimate blow was when he decided he preferred my eldest son, who did not even live with us at the time. The years passed and Storm did not change.  My position was to serve as caretaker/nurse. I accepted I had selected a creature who would never be a pet, at best he was a fixture.

Now he is 12, his health is not great, but it is not terminal. He is simply getting old. He could die tomorrow or live another 8 years(some exclusively indoor cats live 20 years), either of which I feel indifferently toward. I know that sounds bad, however it is true.

I spent a lot of time to talk about a cat, a pet if you will,  and not a very good one by my own admission. One may ask why. Here it is, my cat is characterizing how I think we are dealing with changes that occur in various times in our lives. The youth are impatient, anxious to get on with “it”, they have a vast unknown to discover and loads of time to do it in . The ones we consider elder folks want to slow things down, their unknown is plagued with the knowledge that the inevitable is probably close at hand. Then there is us. We tend to be stuck in neutral, we wait for something to happen rather than make it happen. We are not strongly in favor of slowing down, but we are not ready to jump feet first into anything either. We have a lot of recollection and memories to reflect upon. However, there is still the vague uncertainty of what is to come and when. Our challenge is, “What about The Now”, for this is the place where we currently reside?

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18 Mar 2011

All We Do is Eat

When I was in my late twenties eons ago, one of my close friend’s mother(a.k.a. play aunt) was telling us about a gentleman she was seeing. Now she was/is an attractive lady, however as father time becomes a more familiar character in your life the “pickens become slimmer”. I remember laughing my heart out one day as she spoke of this gentleman with a bit of sarcasm; saying every time I call him or he calls me and the conversation moves to what are you doing he says, “Well er um I ‘m about to fix me something to eaaat…” I clearly remember thinking,” He must be a lazy fat slob lying around on the sofa, hot sauce drizzled down the front of his wife beater tee shirt. She can do much better than that.” I knew better, it was just a comical thought; his speech and diction alone dispelled that notion. However, Mr. Always-Feedin-His-Face did not disappear as rapidly as one might think.

I have to be honest here, food is my personal vice. If I am ever accused of anything, it will be first degree consumption. I am guilty as charged. I can find something to tempt my taste-buds on most menus, and if I cannot buy it generally I can cook it for myself. I have to ask, is gluttony a pre-geriatric condition? Do we, just before slipping into he ranks of “old age”, become reduced to virtual  eating machines. I can see how it could happen very easily.  Eating is recreational, eating is entertaining, eating is sensual.

Where are the “tailgaters”,  and who makes the best beef  brisket you know? Be it a football game or a backyard cookout, these are examples of eating for recreation. These events are excuses to eat. “Let’s do lunch, dinner is on me”…. Okay you may get together with those special someones to discuss the way of the world, or  even a business opportunity, but ultimately you are trying to get at that food. Candle light dinner at an out of the way little restaurant, breakfast on the balcony overlooking the white sandy beach and it will be that much better IF a stimulating conversation comes up.

Eating is wonderful, but we have to remember that what we eat will determine if we will be around for that next fantastic meal. It is easy to overdo, and  then overlook our health in this process of eating. One can be overwhelmed with the intake and ignore the danger signs. Don’t let “Eat, drink and be merry for tomorrow we die” be your prophetic epitaph. So if all you do is eat, put some fiber and green veggies in your diet as well.

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